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FREE SHIPPING FOR ALL ORDERS!

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FAQ

Product Information

We are currently selling only on this site, subbeauty.com and we currently do not sell in retail stores.

We do not sell wholesale, nor do we authorize the resale of our products outside of subbeauty.com. Any issues you may experience with products purchased through a third party app may be the result of a counterfeit product. Please reach out to the third party app you used to place your purchase for further assistance!

We are so sorry! Please sign up for our newsletter to be the first to hear about any restocks! We will also announce restock dates via our social media.

Thank you for your interest! but unfortunately, we currently do not sell wholesale nor do we authorize the resale of our products.

Please sign up for our newsletter or follow us on our social media for information regarding giveaways, as well as new launches, promotions, and restocks!

Our products are 100% fur baby friendly, and only test our products on humans – the ones in our HQ to be exact!
SUB Beauty is very caring about animals and does not accept animal testing in any way. We are extremely proud to be cruelty free! None of our suppliers test on animals.

We’re so sorry to hear that. :( Unfortunately, we have a strict no return, refund or exchange policy. If you have allergies or are sensitive to some cosmetic ingredients, we recommend only purchasing one item at a time to test for any type of reaction before purchasing multiple items. Full ingredient listings are available for each of our products as well, which we recommend reviewing with your general practitioner. We hope this information is helpful!

Order Issue

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.

Yes, we can modify orders only if the order is not packed / handed over to the delivery partner.

*Note: for changing to higher price products, the additional cost is needed to paid by the customer, as for changing to lower price products, the remain cost will be refunded.

Please contact us by clicking HERE to modify your order asap!

Yes, we can cancel orders only if the order is not packed / handed over to the delivery partner. Please contact us by clicking HERE to cancel your order asap!

We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and pictures of the following: the stamped airway bill on the outside of your envelope or box, the order packing slip with with the stamped airwaybill visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. 

We’ll get YOUR order sent out asap!

If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE within 14 days of delivery  with your order number and pictures of the following:

the stamped airway bill on the outside of your envelope or box,

the order packing slip with the stamped airway bill visible,

a picture of the incorrect product,

a list of the products that are missing.

We'll get back to you ASAP!

Please email our Customer Care team within 14 days of delivery by clicking HERE with your order number and a list of the missing product. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped airway bill visible. We will get back to you asap!

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team within 14 days of delivery by clicking HERE so that we may help you further. Please be sure to provide photos of your broken product/products and the name of the affected items so we can best assist you!

Delivery Issue

Sometimes the delivery partner tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further!

We offer shipping at the following rates:


West Malaysia :

- Standard Delivery RM8

- Free Deleivery For Order Above RM150

East Malaysia :
- Standard Delivery RM15
- Free Delivery For Order Above RM150

Orders are subject to being automatically combined by our system if placed on the same time, day and shipping to the same address.

Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

Please note that your order may be delayed during periods of high order volume, including launches and promotions.

Our products usually ship within 3-7 BUSINESS days for West Malaysia and 5-14 days for East Malaysia (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so do be patient. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Please note that your order may be delayed during periods of high order volume, including launches and promotions.

Once your order ships, we are unable to make any changes to the shipping address.

If your package returns to us due to an incorrect address, we will notify you before any action is taken.

Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

PAYMENTS, PROMOS & GIFT CARDS/VOUCHERS

An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience!

We accept all major credit cards, debit cards, FPX (online banking), and GrabPay.

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. Exclusions include but are not limited to: newly launched collections, products on last call.

They typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!

All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!

Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

Always make sure to review your order summary prior to completing checkout to make sure you are having the best deal for your orders! 

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

Everyone loves free stuff, and we love offering promotions and freebie goodies from time to time! Because they’re free, these items are available in extremely limited quantities and are not eligible for replacement or credit of any kind.

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